LiveChat - Customer service

Editor's Review

LiveChat is the ultimate customer service platform designed to delight your customers and boost your sales! 🚀 With the LiveChat mobile app, you can provide exceptional support on the go, ensuring a superb customer experience every time. 🌟

Join over 30,000 companies worldwide who trust LiveChat to power their customer interactions. 💪 This powerful software puts all the essential tools right at your fingertips, making customer support easier and more efficient than ever before. ✨

Here’s how LiveChat can revolutionize your customer service:

Solve Customer Problems in a Flash ⚡️

Provide instant answers in real-time, making your team and your customers happy. See what customers are typing before they send their messages and use ready-to-go responses for frequently asked questions. Boost customer satisfaction with ease! 👍

Support Smarter, Not Harder 🧠

Automate your customer service to make the most of your resources. Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on your website. Streamline your support by automatically routing chats to the right teams. ⚙️

Solve Tickets Anytime, Anywhere 🌍

Manage complex cases directly within the Android app using our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and quickly check the status of any ticket. 🎫

Close More Sales 💰

Capture and qualify leads effortlessly to increase your sales opportunities. Engage with potential customers while they're still on your website and support them throughout their buying journey to improve customer experience and drive sales. 📈

Cut Costs ✂️

Scale your customer service intelligently without needing to increase headcount. Improve productivity with our powerful features, offer support to multiple visitors simultaneously, and reply faster, all while maintaining high customer satisfaction. 💯

Visit our website www.livechat.com to discover how LiveChat can help you scale your business. Install LiveChat on your mobile device today and transform your customer service in minutes! 🚀 Support your customers wherever you are and provide an outstanding customer experience at all times. 🎉

Features

• Customer details at your fingertips 🖐️

• Incoming message sneak peek 👀

• Multi-channel support integration 🌐

• Easy file sharing capabilities 📤

• In-app and push notifications 🔔

• Agent list with editable profiles 👤

• Built-in ticketing system 🎫

• Automated greetings and engagement 🤖

Pros

• Solve customer problems in a flash ⚡️

• Support smarter, not harder 🧠

• Solve tickets anytime, anywhere 🌍

• Close more sales 💰

• Cut costs ✂️

Cons

• May require initial setup and configuration ⚙️

• Effectiveness depends on agent responsiveness ⏱️